School of Education CESA 12 Help Desk
Product
| Develop and deliver a brainstorming video conference, an initial Helpdesk blog use course, and an advanced Helpdesk blog tailoring course. |
- A 4 hour video conference brainstorming Blogs, Wikis, remote desktop management with VNC,
- Select, install, tailor a Blog which can be used by CESA staff to evaluate its use related to Helpdesk functions
- a one day course covering the basic use of the installed blog, and
- Some technical time monitoring the Blog trial and adding comments when asked
- a one day course covering the tailoring of a Blog.
Major event Timetable
| Oct 7th | 2-hour video conference |
| Oct 8th | Select Software and start installation |
| Feb ?? | Meet with Steve discuss class |
| March 14th | 1 day blog class (Set up, manage, educational use |
| April ?? | Steve and Jack to post to blog/prep for WEMA conference |
| April ?? | Steve and Jack to discuss templates and funding (what's left, next year) |
| April??? | 1 day advanced blog tailoring class (SUBSUMED?) |
Combined Meeting Notes CESA12 HelpDesk Blog and DPI IT Coordinators certification
Initial Help Desk Notes from my meeting with Julian
HD Initial notes 1-29-03
HD meeting notes 2-7-03
HD meeting notes 4-18-03
HD meeting notes 4-21-03
HD meeting notes 12-18-03
HD meeting notes 03-14-04
Bulletin Boards
Blogs - Selected examples of Blog sites
Wikis
- Sites of interest to Steve or Andrea
- Mac OS X hints (Geeklog Blog)
- TechSETS (pw:atsls)
- Home grown site developed for California schools
- Community forum
Features mentioned as being desireable
- Bookmarklets - ability to select text on a web page and post it to a Blog entry with the URL of the page where the contents came from
- Event calendars
DoIT Provides Help Desk Department Service Program
When I first heard about this "Help Desk" project I checked with DoIT to see what it costs to run Clarify and if multiple help desks could be run cheaply. This stuff is not particularly relevant now.
Help Desk Gold Service Plan
Link to this Page
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